PRIVACY POLICY

NEXT GENERATION COMPOUNDING PHARMACY

Effective Date: October 20, 2026
Website: www.ngcprx.com
Location: Piney Flats, Tennessee

1. OUR COMMITMENT TO YOUR PRIVACY

At Next Generation Compounding Pharmacy (NGCP), protecting your personal information and maintaining the confidentiality of your healthcare information are among our highest priorities.

We recognize the trust you place in us when choosing our pharmacy for your prescription and compounding needs. We are committed to protecting that trust through responsible information management, appropriate security safeguards, and compliance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, pharmacy services, prescription processing, and patient communications.

By using our website, you acknowledge the information practices described in this policy. This policy does not replace our separate HIPAA Notice of Privacy Practices.

2. INFORMATION WE COLLECT

To provide safe, accurate, and personalized pharmacy services, Next Generation Compounding Pharmacy may collect the following categories of information:

Personal Identification Information

Full name
Date of birth
Mailing and shipping addresses
Telephone number
Email address
Other information necessary to verify identity

Medical and Prescription Information

Prescription details and medication history
Prescribing healthcare provider information
Medication allergies and relevant medical conditions
Dosage instructions and treatment-related information
Prescription refill and fulfillment records
Other information necessary for pharmaceutical care

Payment and Billing Information

Billing name and address
Payment transaction details
Insurance information, when applicable
Financial information necessary to process payments

Payment card information may be processed through authorized third-party payment providers.

Website and Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and website usage data.

We may use cookies and similar technologies to support website functionality, security, and performance, subject to applicable privacy requirements.

3. HOW WE USE YOUR INFORMATION

Next Generation Compounding Pharmacy uses personal and healthcare information only for legitimate and permitted purposes, including:

Processing, preparing, verifying, and dispensing prescriptions
Communicating with patients and authorized healthcare providers
Coordinating prescription refills and medication deliveries
Providing medication counseling and pharmacy support
Processing payments and maintaining accurate billing records
Verifying prescriptions and patient information
Maintaining pharmacy records as required by law
Supporting quality assurance, patient safety, and regulatory compliance
Responding to inquiries and customer service requests
Improving website functionality and operational efficiency

We do not sell patients' protected health information.

We do not use protected health information for marketing purposes requiring HIPAA authorization without obtaining the required authorization.

4. HIPAA AND PROTECTED HEALTH INFORMATION

Next Generation Compounding Pharmacy is committed to complying with applicable HIPAA Privacy, Security, and Breach Notification requirements.

Protected Health Information (PHI) includes individually identifiable information relating to your health, healthcare services, or payment for healthcare.

We implement appropriate administrative, physical, and technical safeguards designed to protect PHI against unauthorized access, use, alteration, or disclosure.

Access to patient information is limited to authorized individuals who require that information to perform their professional responsibilities.

Our use and disclosure of PHI is governed by applicable law and our separate HIPAA Notice of Privacy Practices.

5. SHARING AND DISCLOSURE OF INFORMATION

We may share patient information when permitted or required by law, including with:

Healthcare Providers: Physicians, nurse practitioners, and other authorized healthcare professionals involved in your care.

Pharmacy Personnel: Authorized pharmacists, pharmacy technicians, and administrative personnel performing legitimate pharmacy-related duties.

Shipping and Delivery Providers: Authorized delivery partners, including carriers used to deliver prescriptions. Information shared is limited to what is appropriate and permitted for delivery and related operations.

Payment Processors: Authorized financial service providers responsible for processing payment transactions.

Technology and Service Providers: Vendors providing pharmacy management software, secure communications, hosting, and other operational services, subject to applicable privacy and contractual safeguards.

Regulatory and Government Authorities: Agencies or officials when disclosure is required or permitted under applicable federal or state law.

Other Authorized Parties: Individuals or organizations to whom you have authorized disclosure, or where disclosure is otherwise legally permitted.

Where required by HIPAA, we enter into Business Associate Agreements with service providers that handle protected health information on our behalf.

We do not disclose patient information to unrelated third parties for their independent advertising purposes without any authorization required by law.

6. PRESCRIPTION PRIVACY AND CONFIDENTIALITY

All prescriptions received by Next Generation Compounding Pharmacy are handled in accordance with applicable pharmacy laws, professional standards, and privacy requirements.

Prescription records are maintained through pharmacy systems with access controls designed to prevent unauthorized access.

Our pharmacy takes reasonable measures to ensure that prescriptions, medication labels, and related patient information are handled confidentially throughout the prescription fulfillment process.

Prescription information is shared only as necessary for authorized treatment, payment, healthcare operations, or other legally permitted purposes.

7. MEDICATION SHIPPING AND DELIVERY

Next Generation Compounding Pharmacy offers prescription shipping services to eligible patients and healthcare facilities, subject to applicable laws and licensing requirements.

To facilitate delivery, we may provide shipping carriers with necessary information, including recipient names, delivery addresses, and contact information.

We take reasonable precautions to protect patient privacy during packaging, processing, and shipment.

While we work with reputable shipping providers, delivery services may be subject to their own privacy practices and operational requirements.

8. ELECTRONIC COMMUNICATIONS

We may communicate with patients through telephone calls, email, text messages, or other electronic methods for purposes such as:

Prescription status notifications
Refill reminders
Shipping and delivery updates
Pharmacy service communications
Responses to patient inquiries
Other legally permitted pharmacy-related communications

Electronic communications may carry privacy or security risks depending on the communication method and recipient's device or service provider.

We use appropriate safeguards and obtain consent or authorization where required.

Patients may request alternative communication methods or restrictions, subject to applicable legal requirements.

Marketing text messages, where offered, are subject to applicable consent and opt-out requirements.

9. WEBSITE SECURITY AND COOKIES

We strive to maintain a secure and reliable website experience.

Our website may use cookies, security tools, and website performance technologies to support normal operations.

We do not intentionally use website tracking technologies to disclose protected health information to advertising platforms in violation of HIPAA.

Visitors may adjust their browser settings to manage or restrict cookies, although certain website features may not function properly when cookies are disabled.

We encourage patients not to submit sensitive medical information through general website contact forms unless the form is specifically designated and appropriately secured for that purpose.

10. DATA SECURITY AND INFORMATION PROTECTION

Next Generation Compounding Pharmacy maintains administrative, technical, and physical safeguards appropriate to the nature of the information we process.

These measures may include:

Access controls and user authentication
Staff privacy and security training
Secure record management
Restricted access to confidential information
Appropriate vendor oversight
Security monitoring and incident response procedures
Secure disposal of confidential records

Although we take reasonable steps to safeguard information, no website, electronic system, or transmission method can be guaranteed to be completely secure.

In the event of a reportable breach, we will provide notifications as required by applicable law.

11. PATIENT PRIVACY RIGHTS

Subject to applicable law, patients may have the right to:

Request access to or copies of their protected health information
Request corrections or amendments to eligible health records
Request certain restrictions on the use or disclosure of PHI
Request confidential or alternative communications
Request an accounting of certain disclosures
Obtain a copy of our HIPAA Notice of Privacy Practices
File a privacy complaint without retaliation

Certain rights may be subject to legal exceptions or procedural requirements.

To exercise your privacy rights, please contact Next Generation Compounding Pharmacy using the contact information provided below.

12. INFORMATION RETENTION

We maintain patient, prescription, and business records for the periods required by applicable federal and state laws and regulations.

Information is retained only as necessary to satisfy applicable legal, regulatory, professional, and legitimate operational requirements.

When records are eligible for disposal, we use appropriate procedures intended to protect confidential information.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services.

Next Generation Compounding Pharmacy is not responsible for the privacy practices, content, or security policies of independently operated websites.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

14. CHILDREN'S PRIVACY

Our website and pharmacy services are intended for patients, caregivers, and healthcare professionals.

We do not knowingly collect personal information from children through our general website in violation of applicable law.

Prescription and healthcare information concerning minors is handled in accordance with applicable federal and state privacy requirements, including laws governing parental or personal representative access.

15. CHANGES TO THIS PRIVACY POLICY

Next Generation Compounding Pharmacy reserves the right to update this Privacy Policy to reflect changes in legal requirements, pharmacy operations, technology, or privacy practices.

Any updates will be posted on our website with a revised effective date.

Material changes affecting protected health information will be addressed in accordance with applicable HIPAA requirements.

We encourage visitors and patients to review this policy periodically.

16. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the handling of your information, please contact:

Next Generation Compounding Pharmacy
Piney Flats, Tennessee
Website: https://www.ngcprx.com
Email: pharmacystaff@ngcprx.com
Phone: 866-777-7476
Mailing Address: 5448 HWY 11 E, Piney Flats, TN 37686

You may also file a complaint regarding potential HIPAA violations with the U.S. Department of Health and Human Services Office for Civil Rights.

U.S. Department of Health and Human Services
Office for Civil Rights
Website: https://www.hhs.gov/ocr

We will not retaliate against any patient for exercising privacy rights or filing a good-faith privacy complaint.

YOUR PRIVACY. YOUR HEALTH. OUR PRIORITY.

At Next Generation Compounding Pharmacy, we believe exceptional pharmaceutical care begins with trust. We are dedicated to protecting your information, respecting your privacy, and delivering the personalized service you deserve.